orders typically take 2-9 business days to create your order by hand.
processing time can increase to 10 - 15 days during sales and holidays
S H I P P I N G T I M E
once your order has been processed it will be shipped via USPS with a tracking code according to the service you purchased.
first class - delivered within the US in 3-5 business days.
2-3 day: delivered within 2-3 business days.
1 day: delivered within 1 business day.
***Please note expedited shipping orders (2-3 day and overnight shipping orders) do NOT affect processing time. The order processing timeframe under the section "ORDER PROCESSING" above still applies to your order.
We will not refund your order or shipping costs due to lack of understanding of the above mentioned.
I N T E R N A T I O N A L S H I P P I N G
we do ship internationally. We charge $15. It usually takes 1-3 weeks to arrive once your order has been processed.
ALL fees incurred due to taxes + customs fees are due by the customer.
L O S T / S T O L E N P A C K A G E S
once your package leaves our studio it is in the hands of the United States Postal Service.
if your package is lost or stolen in transit please contact your local Postal Office. They will assist you in recovering or refunding you for the lost package. Please contact firstname.lastname@example.org and we will assist you in replacing your order.
R U S H O R D E R S
we offer rush shipping to accommodate inconvenient occasions.
To rush an order purchase the rush fee in addition to your items and let us know in your order notes this is a rush order.
Please note that we will still require a processing period of 1-2 business days.
Once your order is processed it will ship with whatever mode of shipping you purchased upon checkout. We recommend 2-3 day shipping or overnight.
T R A C K I N G Y O U R O R D E R
when your order has shipped you will receive an email with the tracking info.