SHIPPING POLICIES

BLACK FRIDAY & HOLIDAY SEASON ORDER PRODUCTION + SHIPPING TIMES

OUR NORMAL TURNAROUND TIME IS 14-21 BUSINESS DAYS BUT AS YOU KNOW, PRODUCTION TIMES INCREASE DURING SALES AND HOLIDAY RETAIL SEASON.  THANK YOU FOR UNDERSTANDING THAT WE ARE A SMALL HANDMADE COMPANY.  ONCE WE RECEIVE YOUR ORDER, WE HAND MAKE IT JUST FOR YOU and then it is shipped out.  Once your order ships, you will receive tracking info via the email you provide. 

You may expedite your order in the following ways:

1.  Place a RUSH on your order.  RUSH FEE is $50.  During Black Friday sales this will put your order at the top of our handmade production queue, however it will still take approximately 10 business days before it ships out.  

2.  Choose expedited shipping.  Choosing expedited shipping will get your package there faster, ONCE IT SHIPS.  But remember, our busy little hands are still over here making every piece just for you!  Once it's completed, that's when it ships out! 

Once we ship your package, responsibility for your package then transfers to the Shipping Carrier to deliver your package in their promised allotted time.  If you have delivery issues after Mint Jewelry has emailed you your tracking information, contact your Shipping Carrier. (see Lost/Stolen Packages section below)

We will not refund your order or shipping costs due to lack of understanding of the above mentioned.
 

SHIPPING CARRIER

Once your order has been processed it will be shipped via USPS. 
 

TRACKING

When your order has shipped you will receive an email with the tracking info.
 

RUSH ORDERS

Need to put a rush on your order?  Rush fee is $50.   contact us for more info!
 

LOST / STOLEN PACKAGES

Once your package leaves our studio it is in the hands of the United States Postal Service.
If your package is lost or stolen in transit, please contact your local Postal Office. They will assist you in recovering/refunding you for the lost package.  At that point you may contact info@mintjewelry.co to assist you in replacing your order.
  

INTERNATIONAL SHIPPING

We ship internationally through USPS.  Our international shipping charge is $15. Orders typically arrive 1-3 weeks after your order has been processed, however during sales and holidays, turnaround time will be longer.  And please check with the international carrier at the time of your purchase to see their current shipping times.
ALL fees incurred due to taxes + customs fees are due by the customer.