Thank you so much for supporting our small business! We are currently in the middle of our highest volume season of the year.
Current processing times for order placed after November 23rd could be up to 4 weeks (possibly sooner depending on the size of your order).
| BLACK FRIDAY - ORDER PROCESSING AND SHIPPING |
During Black Friday, we experience extremely high order volume. ALL Black Friday sales are final.
Our pieces are all made to order by hand from start to finish. While this may take longer than mass-produced items, the unique style and quality that results from our handcrafted pieces is a hallmark of our company. We promise that while it may take longer than ready-to-ship items, you will not be disappointed.
Processing times for orders placed between Nov. 19th and Note. 23rd could be up to 3 weeks from the date the order was placed.
Tracking info will be sent as soon as your order has left the shop and is in the hands of the carrier.
Shipping is all handled by our carriers, we do not get in a truck and physically deliver your items, therefore we have no say or control over how quickly they may get to you during a high volume season. Once your items have shipped, please be patient with our carriers as they are experiencing high volume as well.
>>>EXPEDITED SHIPPING (overnight and priority) does not affect our order processing times.<<<
Your order will still be made by hand, but expedited shipping will apply once the item is shipped.
As this has been stated on our checkout page, in your confirmation email, and here on our shipping page, we will not refund your order or shipping costs due to lack of understanding of the above mentioned.
Currently, we DO NOT offer rush shipping.
S T A N D A R D S H I P P I N G T I M E (orders placed BEFORE Black Friday)
once your order has been processed it will be shipped via USPS with a tracking code according to the service you purchased.
first class - delivered within the US in 3-5 business days.
2-3 day: delivered within 2-3 business days.
1 day: delivered within 1 business day.
***Please note expedited shipping orders (2-3 day and overnight shipping orders) do NOT affect processing time. The order processing timeframe under the section "ORDER PROCESSING" above still applies to your order.
We will not refund your order or shipping costs due to lack of understanding of the above mentioned.
I N T E R N A T I O N A L S H I P P I N G
We ship internationally. We charge $15. It usually takes 1-3 weeks to arrive once your order has been processed and shipped.
ALL fees incurred due to taxes + customs fees are due by the customer.
L O S T / S T O L E N P A C K A G E S
once your package leaves our studio it is in the hands of the United States Postal Service.
if your package is lost or stolen in transit please contact your local Postal Office. They will assist you in recovering or refunding you for the lost package. Please contact firstname.lastname@example.org and we will assist you in replacing your order.
T R A C K I N G Y O U R O R D E R
when your order has shipped you will receive an email with the tracking info.