F A Q

 

C A N   I  C H A N G E  M Y  O R D E R ?

after your order is placed changes can be made within 24 hours.

 

W H A T  I S  Y O U R  R E T U R N  P O L I C Y ?

NON CUSTOM pieces can be returned within 14 days of receipt. Items MUST be in original resale condition.

If you are unsatisfied with your order please contact us! We are here to help. 

 

H O W   D O  I  E X C H A N G E  M Y  O R D E R ?

we can exchange your order within 14 days of receipt. Your order MUST be in original resale condition.

Please contact us to process an exchange.

 

C A N  Y O U  R E P A I R  M Y  J E W E L R Y ?

Mint jewelry co chains are ensured with a 45 day warranty. If your chain breaks within 45 days we will replace it for free.

We charge a $10 repair fee + shipping on all pieces. Please contact us so we can assess your needs and what we are able to do for you!

 

W H A T  I F  M Y  P I E C E S  D O N ’ T  F I T ?

If your order does not fit you contact us immediately! We can exchange for the correct ring size, or necklace length. 

 

W I L L  M Y  J E W E L R Y  T A R N I S H ? 

ALL fine metals tarnish with time. We recommend storing your jewelry in a dry area (not your bathroom). Your pieces are easy to maintain and clean. If you wish to polish your pieces we recommend using warm sudsy water and buffing with a scratch free cloth.

 

W H Y  D O N ’ T  M Y  S T O N E S  M A T C H  T H E  P H O T O ?

We use AAA quality gemstones and crystals. All stones are natural entities and no two are identical. We handpick our stones as we wrap them and match them as precisely as possible.

 

W I L L  T H E  M E T A L  T U R N  M Y  F I N G E R  G R E E N ?

This all depends on your personal chemistry. We use 14kt Gold Fill, Sterling Silver, and 14kt Rose Gold Fill. These are all high quality metals that will not cause irritation unless you have an existing metal allergy to those specific metals.

 

W H A T  I F  I  L O S E  O N E  E A R R I N G ? 

Contact us right away if you lose an earring. We can create a half order for you. You will be charged 50% off the price of the earrings.