F A Q

 

C A N   I   C A N C E L   O R   C H A N G E  M Y  O R D E R ?

after your order is placed changes + cancellations can be made within 24 hours.

 

W H A T  I S  Y O U R  R E T U R N  P O L I C Y ?

You may return non-customized, unworn items for merchandise credit within​ 7 days of receipt ​(based on USPS timestamp date received). Customers are responsible for all shipping costs. Please contact us to start this process. 

If you are unsatisfied with your order please feel free to reach out. We are here to help. 

 

H O W   D O  I  E X C H A N G E  M Y  O R D E R ?

we can exchange your order within 7 days of receipt. Your order MUST be in original unworn condition.

Please contact us to process an exchange.

 

C A N  Y O U  R E P A I R  M Y  J E W E L R Y ?

Mint jewelry co chains are ensured with a 45 day warranty. If your chain breaks within 45 days we will replace it for free.

We charge a $20 repair fee on all pieces (this fee includes shipping costs). Please contact us so we can assess your needs and what we are able to do for you!

You can pay the repair fee here: repair fee.

 

W H A T  I F  M Y  P I E C E S  D O N ’ T  F I T ?

If your order does not fit you contact us immediately! We can exchange for the correct ring size, or necklace length. 

 

W I L L  M Y  J E W E L R Y  T A R N I S H ? 

ALL fine metals tarnish with time. We recommend storing your jewelry in a dry area (not your bathroom). Your pieces are easy to maintain and clean. If you wish to polish your pieces we recommend using warm sudsy water and buffing with a scratch free cloth.

 

W H Y  D O N ’ T  M Y  S T O N E S  M A T C H  T H E  P H O T O ?

We use AAA quality gemstones and crystals. All stones are natural entities and no two are identical. We handpick our stones as we wrap them and match them as precisely as possible.

 

W I L L  T H E  M E T A L  T U R N  M Y  F I N G E R  G R E E N ?

This all depends on your personal chemistry. We use 14kt Gold Fill, Sterling Silver, and 14kt Rose Gold Fill. These are all high quality metals that will not cause irritation unless you have an existing metal allergy to those specific metals.

 

W H A T  I F  I  L O S E  O N E  E A R R I N G ? 

Contact us right away if you lose an earring. We can create a half order for you. You will be charged 50% off the price of the earrings.