F A Q
CAN I CANCEL OR CHANGE MY ORDER?
After your order is placed, changes + cancellations must be made within 24 hours.
Changes requested outside of 24 hours cannot be made as your order is already in the hands of our production team.
Please contact us to make a change or cancellation.
PROCESSING + PRODUCTION TIMES
check our current processing time here.
WHAT METALS DO YOU USE?
I use 14k Gold Fill and .925 Sterling Silver.
WHAT IS 14KT GOLD FILL?
Gold fill is a high quality alternative to pure gold. It is a fused to a base metal, and is 100x thicker than a gold plating. If cared for properly, it is a durable + economical metal that will last a lifetime!
DOES YOUR JEWELRY CONTAIN NICKEL?
no. our metals are nickel free.
HOW DO I CARE FOR MY JEWELRY?
if cared for properly sterling silver + 14kt gold fill can last a lifetime. our metals are approved for perspiration, chlorine, salt-water and use with perfume + lotions. when exposed to these elements take care to dry them off, clean with a jewelry polishing rag, and store in a dry air tight place.
RETURN + EXCHANGE POLICY
RETURNS - we will accept returns of non-custom items (hand-stamped etc.) within 14 days of when you've received your items. Once we've received and processed your returned items and they are in original resale condition, you will receive store credit for the amount of your retuned items. Contact us to initiate a return.
We do not do cash or credit refunds, store credit only.
EXCHANGES - exchanges for non-custom items (hand-stamped etc.) can be processed within 14 business days of receipt. Your items must be in original resale condition. Contact us to start an exchange.
DO YOU OFFER REPAIRS?
Mint Jewelry Co. chains are ensured with a 45 day warranty. If your piece has broken outside of our warranty period, we charge a flat-rate repair fee of $20 per-piece (includes shipping).
Due to current order volume, your repair could take roughly between 2 - 4 weeks to process.
WILL MY JEWELRY TARNISH?
all fine metals tarnish with time. We recommend storing your jewelry in a dry area (not your bathroom). Your pieces are easy to maintain and clean. If you wish to polish your pieces we recommend using warm sudsy water and buffing with a scratch free cloth, or polishing with a jewelry rag.
WILL MY FINGER TURN GREEN?
This all depends on your personal chemistry. We use 14kt Gold Fill + Sterling Silver. These are all high quality metals that will not cause irritation unless you have an existing metal allergy to those specific metals.
WHAT IF I LOST ONE EARRING?
Contact us right away if you lose an earring. We can create a half order for you. You will be charged 50% off the price of the earrings.
WHAT IF MY STONES DON’T MATCH THE MARKETING PHOTO?
Nothing we deliver to you is mass produced. We hand-make your piece to order, and we use natural stones. Since stones are natural entities, some will have inclusions or coloring that other don't. We do our best to replicate, but no two stones are carbon copies of one another.